You can sign up on the Hillspet site. Go to ‘My Account’ navigation option at the top right on the desktop view and on the hamburger menu on Mobile view and select ‘Sign Up’. Follow the instructions to create an account.

You may go to Hillspet site navigation > My Account > Log In > Forgot Password? link option. You will be prompted to enter your email address. Once entered, you can select the “Submit” button. A Reset Your Password email will be sent with a “Reset Password” button. You will be redirected to a page to enter your new password and confirm it. Once your new password is reset, you will be brought to the login page.

Currently, to unsubscribe from Hill’s email communications you can either click in the unsubscribe link present in the footer of every email sent from us, or by submitting a form in the contact us page.

If you only wish to start receiving email communications from Hill’s, you can simply sign up for it, it does not require you to create an account.

The best way to delete your account is to contact us here, https://www.hillspet.co.uk/contact-us. We will be able to assist you with deleting your account entirely.

We understand how frustrating this pet food shortage can be – especially for pet parents. As we work to resolve our inventory issue, you may want to consider an alternative Hill’s pet food so you can continue the care for your pet’s needs.

With so many factors outside of our control, we can’t commit to a specific date. What we can tell you is that our team is working hard to fix the situation and bring back the food your pet loves. In the meantime, we have other options that your pet may love, and check with your veterinarian for a recommendation.

Hill’s is committed to delivering high-quality products and precise nutrition to meet pet requirements for every life stage and lifestyle. We continually evaluate our formulations and will make slight adjustments when necessary to account for changes in nutrient levels that can occur naturally over time. If we make a formula upgrade that would require a 7-day transition period from the old to the new formula, we make our veterinary and eRetailer partners aware and communicate this message on our packaging, website, and via email. We are more than happy to answer any additional questions you may have.

Just like people, eating amounts vary from pet to pet. Most Hill's pet foods have a feeding guide on the package to help you determine the proper amount to feed your pet. Please keep in mind that the feeding guide is intended only as a starting point, and you should follow your veterinarian’s recommendation based on your pet's specific health needs. 

All of our products are 100% satisfaction guaranteed for quality, consistency and taste or your money back. If you are not satisfied with this product purchased from your authorized retailer, return the unused portion to them for a full refund or replacement.

Please visit our careers section for more information about jobs available at Hill's.

For detailed information about Hill’s Science Plan, Hill’s Prescription Diet or Hill's Vet Essentials products, browse our products using these links:

Shelf life varies by food type. Please refer to the best before date stamped on the bottom of all canned products. The datecode on our plastic bags is located on the left gusset, near the four-digit SKU number, toward the bottom of the bag. The datecode on our medium and large bags will be located on the top of the bag, generally the front flap. The information below details the shelf life and storing methods for canned and dry foods.

Storing Hill's canned food

We do not recommend freezing canned food. Freezing canned pet food dramatically changes the texture of products and may adversely affect palatability.

The pet's feeding bowl should be emptied of moist or moistened food not consumed by the pet within four hours if the ambient temperature is above 10 degrees Celsius.

Prior to opening, store cans in a place where the temperature is between 10-38 degrees Celsius. We do not suggest storing the pet food in an uncontrolled environment such as a garage or outdoors.

After opening, canned products should be covered and stored in a refrigerator at 4 to 8 degrees Celsius. In general, refrigerated canned foods should be used within five to seven days after opening. Canned products with high amounts of rice often have separation of water from the other canned product (free water will be seen at the bottom or around the side of the can) within a few days. This separation of water is called syneresis and does not change the nutritional characteristics of the food, but will affect food texture and possibly palatability. Since freezing dramatically changes the texture of canned products and adversely affects palatability, freezing canned pet food is not recommended either before or after opening.

Storing Hill's dry food

We do not recommend freezing dry food. Freezing dry food may attract moisture, resulting in mould.

Store bags of food in a cool and dry environment. It is best to store the bags off the floor to reduce potential infestation. The food will retain its best flavour if stored in the original bag. We do not suggest storing the pet food in an uncontrolled environment such as a garage or outdoors.

In this situation, we suggest following one or more of the tips below to encourage your pet to eat.

• If you are starting to feed your pet a new food, a gradual transition from the current food to a new food helps wean your pet from one food to another.

• For dogs, allow 10-20 minutes for your dog to eat, then remove the remaining food and wait to feed your dog until his next meal.

• If you are feeding dry pet food, try hand-feeding the kibble from your hand in small portions for the first few feedings, like a treat.

Here are some additional resources that can help you successfully switch your pet’s food

We do not recommend feeding human food or table scraps. Veterinarians strongly believe that feeding pets table scraps or "people" food can lead to excesses or deficiencies of nutrients in your pet's nutrition which over time may lead to health problems for your pet (like obesity). Feeding table scraps or “people” food can also result in a more finicky pet.

We believe all animals from your pet, to the companion animals we care for should be loved and cared for during their lifetimes.

Our goal is to have 100% recyclable packaging. This process takes time since we do not want to sacrifice the quality or safety of your pet’s food. As of now, all Hill’s metal pet food cans are completely recyclable as well as the cardboard boxes for cases and pouches.

No, the bags (and plastics in general) are not biodegradable.

A large percentage of promotions and coupons are routed through retailers of our products. Please check with your veterinarian or pet food retailer periodically to see if they have rebates or other promotions available.

While we try to offer a variety of promotions to reach as many of our consumers as possible, we do not always have promotions running or coupons available. Be sure to check periodically with your veterinarian or pet food retailer.

At this time, we do not have samples available. All of our pet foods are covered under a 100% satisfaction guarantee for quality, consistency and taste, or your money back. This means you can return the pet food to the retailer for a refund or exchange. This way you can try our products with no risk involved. We feel confident that you will be satisfied with our products.

Hill's Pet Nutrition does not sell or authorise the sale of, its manufacturer coupons through online auction sites. Consumers purchasing Hill's manufacturer coupons from online auction sites are obtaining such coupons through unauthorised means and likely are obtaining fraudulent coupons. Only Hill's manufacturer coupons obtained directly from the Hill's websites or Hill's direct mail offerings are valid for redemption.

Hill’s cares deeply about product safety and quality. At Hill’s, we build high levels of safety and quality assurance throughout the product life cycle. In the last 10 years, Hill’s has invested millions of dollars in our facilities, manufacturing practices, and formulas to reduce the risk of food safety issues. Click here